Privacy Policy

Introduction

Neochannelpoint operates as a database management education platform, committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit our website or engage with our educational services. We understand that privacy matters, especially when you're exploring new learning opportunities in database management.

This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and reflects our commitment to transparent data practices. By using our services, you agree to the collection and use of information as outlined in this policy.

Information We Collect

Personal Information

When you interact with Neochannelpoint, we may collect various types of personal information:

• Contact details including name, email address, phone number, and mailing address
• Educational background and professional experience relevant to database management
• Payment information for course enrollments and educational services
• Communication preferences and learning objectives
• Technical information about your device and internet connection

Usage Data

We automatically collect certain information about how you use our platform. This includes pages visited, time spent on different sections, course progress, and interaction patterns with our educational content. This data helps us improve our learning materials and platform performance.

How We Use Your Information

Your information serves several important purposes within our educational platform:

• Delivering database management courses and educational content tailored to your learning needs
• Processing payments and managing your account access to premium learning materials
• Sending course updates, educational newsletters, and relevant learning opportunities
• Improving our platform based on user feedback and usage patterns
• Providing technical support and customer service assistance
• Complying with legal obligations and protecting our legitimate business interests

Data Sharing and Third Parties

While we maintain strict control over your personal information, certain circumstances require limited data sharing:

Service Providers

We work with trusted service providers who assist in delivering our educational services. These partners include payment processors, email delivery services, and cloud hosting providers. All service providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by Malaysian law, court orders, or regulatory authorities. This includes compliance with PDPA requirements and cooperation with law enforcement investigations when legally mandated.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We would notify you of any such change in ownership or control of your personal information.

Your Rights and Choices

Under Malaysian privacy law and our commitment to data protection, you have several important rights regarding your personal information:

Access and Correction

You can request access to the personal information we hold about you and ask for corrections if the data is inaccurate or incomplete. We'll respond to such requests within 21 days as required by PDPA.

Data Deletion

You may request deletion of your personal information, subject to certain legal and contractual obligations. We'll evaluate each deletion request and explain any limitations that may apply, such as financial record retention requirements.

Communication Preferences

You can opt out of marketing communications at any time by clicking unsubscribe links in our emails or contacting us directly. Essential service communications, such as course enrollment confirmations, may continue as necessary for service delivery.

Data Portability

Where technically feasible, you can request a copy of your personal data in a structured, commonly used format. This helps you understand what information we have and potentially transfer it to other educational platforms if desired.

Data Security and Protection

Protecting your personal information is fundamental to our operations. We implement comprehensive security measures to safeguard your data:

• Encryption of sensitive data both in transit and at rest using industry-standard protocols
• Regular security assessments and vulnerability testing of our systems
• Access controls limiting staff access to personal information on a need-to-know basis
• Secure data centers with physical and environmental protections
• Regular backup procedures to prevent data loss while maintaining security
• Incident response procedures to address any potential security breaches promptly

Despite these measures, no internet transmission is completely secure. We encourage you to use strong passwords and protect your account credentials. Report any suspicious activity to us immediately.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our educational services and comply with legal obligations:

Active Account Data

While your account remains active, we retain your personal information to provide ongoing access to courses and learning materials. This includes your profile information, course progress, and communication history.

Financial Records

Payment and billing information is retained for seven years as required by Malaysian accounting standards and tax regulations. This data is stored securely with restricted access.

Marketing Communications

Email addresses and communication preferences are retained until you opt out or request deletion. We review our marketing lists annually to remove inactive contacts.

Automatic Deletion

Certain data types are automatically deleted after specific periods. Log files and usage analytics are typically purged after 24 months unless needed for ongoing service improvements.

International Data Transfers

As an online educational platform, some of your personal information may be processed or stored outside Malaysia. When this occurs, we ensure adequate protection through:

• Selecting service providers in countries with adequate data protection laws
• Implementing contractual safeguards that meet or exceed Malaysian privacy standards
• Regular monitoring of international data processing arrangements
• Limiting international transfers to what's necessary for service delivery

Primary data storage remains within Malaysia or jurisdictions recognized as providing adequate protection under PDPA guidelines.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your learning experience and analyze platform usage:

Essential Cookies

These cookies are necessary for basic website functionality, including user authentication, session management, and security features. They cannot be disabled without affecting site functionality.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our educational content. This helps us improve course materials and platform usability. These cookies collect aggregated, non-personally identifiable information.

Preference Cookies

These cookies remember your choices and preferences, such as language settings and course bookmarks, to provide a personalized learning experience across sessions.

You can manage cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

Children's Privacy

Our database management courses are designed for adult learners and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from someone under 18, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information to us should contact us immediately using the information provided below.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

• Post the updated policy on our website with a new effective date
• Send notification to registered users via email
• Provide clear information about what has changed
• Allow reasonable time for you to review changes before they take effect

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates constitutes acceptance of the revised terms.